Senior Technical Services Lead — Construction Materials

LATICRETE International; Pleasant Hill (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in Pleasant Hill, California, is seeking a Lead Technical Services Representative to provide advanced technical support to internal and external customers. This role includes training other representatives and ensuring customer satisfaction through effective interactions.

Qualified candidates should have at least 6 years of experience in the construction industry, strong knowledge of LATICRETE products, and the ability to communicate effectively with various stakeholders. Join us to make a difference in the construction industry!

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Strong knowledge of architecture and construction methods.
• Demonstrated success solving complex issues.

Responsibilities

• Provide technical services to customers through various communication channels.
• Investigate and settle customer complaints professionally.
• Train Technical Services Representatives and balance workload.

Skills

Construction industry experience

Technical Services experience

Salesforce knowledge

LATICRETE product knowledge

Communication skills

Education

Associate’s degree or equivalent experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International, located in Pleasant Hill, California, is seeking a Lead Technical Services Representative to provide advanced technical support to internal and external customers. This role includes training other representatives and ensuring customer satisfaction through effective interactions.

Qualified candidates should have at least 6 years of experience in the construction industry, strong knowledge of LATICRETE products, and the ability to communicate effectively with various stakeholders. Join us to make a difference in the construction industry!