Senior Technical Services Lead — Construction Materials

LATICRETE International; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Memphis, Tennessee, is looking for a Lead Technical Services Representative. This role involves providing advanced technical support across calls, chats, and emails while interfacing with architects, contractors, and customers. You will also train others and analyze service activities to ensure continuous improvement.

With a minimum of 6 years in the construction industry and expertise in LATICRETE products, this position plays a critical role in our commitment to innovative solutions. Join our esteemed family and make a difference!

Qualifications

• 6+ years of experience in the construction industry.
• 4+ years in Technical Services or similar roles.
• Demonstrated success in complex problem-solving.

Responsibilities

• Provide technical services to various stakeholders through phone and digital means.
• Investigate and handle customer complaints using Salesforce.
• Support training of Technical Services Representatives.

Skills

Construction industry experience

Technical Services experience

Salesforce familiarity

Knowledge of architecture and construction methods

Expertise in LATICRETE products

Education

Associate’s degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International in Memphis, Tennessee, is looking for a Lead Technical Services Representative. This role involves providing advanced technical support across calls, chats, and emails while interfacing with architects, contractors, and customers. You will also train others and analyze service activities to ensure continuous improvement.

With a minimum of 6 years in the construction industry and expertise in LATICRETE products, this position plays a critical role in our commitment to innovative solutions. Join our esteemed family and make a difference!