Senior Technical Services Lead — Construction Materials

LATICRETE International; Utah; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Utah is looking for a Lead Technical Services Representative to provide advanced technical services to customers via phone, email, and chat. You will assist architects, contractors, and homeowners with material selection and installation methods.

The ideal candidate has over 6 years in the construction industry, with technical service experience and strong knowledge of construction methods. This role involves significant customer interaction and coordination across teams to enhance customer satisfaction.

Qualifications

• 6+ years in the construction industry required.
• 4+ years in Technical Services or similar experience.
• Fluent in a second language preferred.

Responsibilities

• Provide technical support via various channels.
• Investigate and resolve customer complaints.
• Assist with training Technical Services Representatives.

Skills

Technical support

Salesforce

Construction methods

Interpersonal communication

Education

Associate’s degree or equivalent

Tools

Microsoft Office

JD Edwards

Job description

LATICRETE International in Utah is looking for a Lead Technical Services Representative to provide advanced technical services to customers via phone, email, and chat. You will assist architects, contractors, and homeowners with material selection and installation methods.

The ideal candidate has over 6 years in the construction industry, with technical service experience and strong knowledge of construction methods. This role involves significant customer interaction and coordination across teams to enhance customer satisfaction.