Senior Technical Services Lead — Construction Materials

LATICRETE International; Spring Hill (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Spring Hill, Florida. In this role, you will provide advanced technical support and training, while also managing customer interactions and improving service processes.

With over 6 years in the construction industry and 4 years in a similar role, you will leverage your expertise to enhance customer satisfaction and support operational success. Join a reputable company that values teamwork and innovation.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable experience.
• Strong knowledge of architecture, construction methods, and LATICRETE products.

Responsibilities

• Provide advanced technical services to customers via phone, chat, and email.
• Investigate and resolve customer complaints using Salesforce.
• Train Technical Service Representatives and support workload balancing.

Skills

Customer service expertise

Problem-solving

Salesforce proficiency

Knowledge of construction methods

Education

Associate’s degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Spring Hill, Florida. In this role, you will provide advanced technical support and training, while also managing customer interactions and improving service processes.

With over 6 years in the construction industry and 4 years in a similar role, you will leverage your expertise to enhance customer satisfaction and support operational success. Join a reputable company that values teamwork and innovation.