Senior Technical Services Lead — Construction Materials

LATICRETE International; Gibsonton (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Gibsonton, FL, to provide advanced technical services to customers and train junior staff. Responsibilities include resolving customer inquiries, managing workload, and interfacing with various stakeholders.

This role requires a minimum of 6 years in the construction industry, strong problem-solving abilities, and expertise in LATICRETE products. The ideal candidate will be a team player, capable of handling complex issues while maintaining positive relationships.

Qualifications

• Minimum of 6 years of experience in construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to architects, contractors, and internal customers.
• Investigate and settle customer complaints through Salesforce.
• Train Technical Service Representatives and manage team workload.

Skills

Technical Services

Customer Interaction

Problem solving

Salesforce

Architecture knowledge

Education

Associate's degree or equivalent experience

Tools

Microsoft Office Suite

Salesforce

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Gibsonton, FL, to provide advanced technical services to customers and train junior staff. Responsibilities include resolving customer inquiries, managing workload, and interfacing with various stakeholders.

This role requires a minimum of 6 years in the construction industry, strong problem-solving abilities, and expertise in LATICRETE products. The ideal candidate will be a team player, capable of handling complex issues while maintaining positive relationships.