Lead Technical Services Specialist – Construction Materials

LATICRETE International; Pleasanton (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Holidays & vacation

Flexible spending

Life Insurance & AD&D

Job summary

LATICRETE International is seeking a Lead Technical Services Representative to deliver advanced technical services to architects, contractors and distributors in the Pleasanton area. You will train junior staff and work with Sales and Technical Managers to balance workload and guide escalation.

Responsibilities include advising on material selection, installation methods, and creating internal controls while collaborating with cross-functional teams to drive improvements.

Qualifications

• Minimum of 6 yrs. experience in construction industry.
• Minimum of 4 yrs. of experience in Technical Services or comparable industry experience.
• Experience with Salesforce and JD Edwards preferred.
• Strong knowledge of architecture and construction methods.
• Expert knowledge of LATICRETE product lines, applications, construction practices and materials.

Responsibilities

• Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
• Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits.
• Handle cases and inquiries above the Technical Services Representative I and II.
• Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
• Follow up requests from field representatives and distributors to establish contact between contractors and design teams.

Skills

Salesforce

JD Edwards

Leadership

Interpersonal skills

Written communication

Verbal communication

Education

Associates degree or equivalent experience

Tools

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative to deliver advanced technical services to architects, contractors and distributors in the Pleasanton area. You will train junior staff and work with Sales and Technical Managers to balance workload and guide escalation.

Responsibilities include advising on material selection, installation methods, and creating internal controls while collaborating with cross-functional teams to drive improvements.