Senior Technical Services Lead — Construction Materials

LATICRETE International; Olde West Chester (OH); Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Résumé du poste

LATICRETE International, located in Olde West Chester, Ohio, is seeking a Lead Technical Services Representative. This pivotal role involves providing advanced technical services to various clients, assisting internal teams, and training new hires. The ideal candidate will possess significant experience in the construction industry and strong knowledge of LATICRETE products.

The position includes customer interaction, complaint resolution, and collaboration with multiple departments to drive improvements. Benefits include medical, dental, vision, and a 401k plan.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or a comparable role.
• Demonstrated success solving complex issues and working on cross-functional teams.

Responsabilités

• Provide technical services to architects, contractors, and homeowners.
• Investigate and settle customer complaints professionally.
• Help train Technical Service Representatives and balance workload.

Connaissances

Construction industry experience

Technical Services experience

Salesforce proficiency

Architecture and construction methods knowledge

Expert knowledge of LATICRETE products

Formation

Associate’s degree or equivalent work experience

Outils

Salesforce

JD Edwards

Microsoft Office Suite

Description du poste

LATICRETE International, located in Olde West Chester, Ohio, is seeking a Lead Technical Services Representative. This pivotal role involves providing advanced technical services to various clients, assisting internal teams, and training new hires. The ideal candidate will possess significant experience in the construction industry and strong knowledge of LATICRETE products.

The position includes customer interaction, complaint resolution, and collaboration with multiple departments to drive improvements. Benefits include medical, dental, vision, and a 401k plan.