Senior Technical Services Lead – Construction Materials

LATICRETE International; Georgia; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays in addition to paid v

Flexible spending

Life Insurance, AD&D and Supplemental

Job summary

LATICRETE International in the United States seeks a Lead Technical Services Representative to deliver advanced technical support for installation systems, material selection, and customer guidance. You will collaborate with management, engineers, and sales to improve service delivery and drive product adoption.

You will train junior staff, manage high-priority cases, and coordinate site visits while maintaining quality controls and contributing to ISO processes. Travel up to 30% is required.

Qualifications

• Associates degree or equivalent work experience.
• Strong problem-solving and communication abilities.
• Experience in technical services or related field preferred.

Responsibilities

• Provide advanced technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers via calls, chats, and emails to guide material selection and installation methods.
• Investigate and settle customer complaints within authorized limits; process orders and checks as needed.
• Coordinate and participate in job site visits and training with sales and field Technical Representatives.
• Train and mentor Technical Service Representatives and assist with workload balancing and process improvements.
• Maintain internal controls and support ISO quality system reviews and audits.

Skills

Technical services

Salesforce

Communication skills

Leadership

MS Office

Education

Associates degree or equivalent

Tools

Salesforce

JD Edwards

MS Office

Job description

LATICRETE International in the United States seeks a Lead Technical Services Representative to deliver advanced technical support for installation systems, material selection, and customer guidance. You will collaborate with management, engineers, and sales to improve service delivery and drive product adoption.

You will train junior staff, manage high-priority cases, and coordinate site visits while maintaining quality controls and contributing to ISO processes. Travel up to 30% is required.