Senior Technical Services Lead — Construction Materials
LATICRETE International
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
LATICRETE International in Elk Grove Village is seeking a Lead Technical Services Representative to provide advanced technical services to customers. This role requires at least 6 years of experience in the construction industry and proficiency in Salesforce.
As the Lead Technical Services Representative, you will be responsible for customer interactions and resolving technical inquiries, managing a technical support team, and improving processes within the company. Join us to help innovate and improve the built world!
Qualifications
- Minimum of 6 years of experience in the construction industry.
- Minimum of 4 years of experience in Technical Services or comparable industry experience.
- Expert knowledge of LATICRETE product lines, applications, and construction practices.
Responsibilities
- Provide technical services to customers through various channels.
- Investigate and settle customer complaints professionally.
- Coordinate incoming requests for technical support and training.
Skills
Education
Tools
Job description
LATICRETE International in Elk Grove Village is seeking a Lead Technical Services Representative to provide advanced technical services to customers. This role requires at least 6 years of experience in the construction industry and proficiency in Salesforce.
As the Lead Technical Services Representative, you will be responsible for customer interactions and resolving technical inquiries, managing a technical support team, and improving processes within the company. Join us to help innovate and improve the built world!
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
