Lead Technical Services Engineer

LATICRETE International; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical services to internal and external customers. You'll be responsible for ensuring proper material selection and installation methods through calls, chats, and emails.

This role requires a minimum of 6 years in the construction industry and involves training other team members. Strong Salesforce knowledge is preferred. Join us in improving the built world!

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Experience with Salesforce and JD Edwards preferred.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers through various communication channels.
• Assist with the investigation and settlement of customer complaints.
• Train Technical Services Representatives and manage workload balancing.

Skills

Technical Services

Customer Service

Construction Methods

Salesforce

Leadership

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical services to internal and external customers. You'll be responsible for ensuring proper material selection and installation methods through calls, chats, and emails.

This role requires a minimum of 6 years in the construction industry and involves training other team members. Strong Salesforce knowledge is preferred. Join us in improving the built world!