Senior Technical Services Lead – Builders & Architects

LATICRETE International; Nevada (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

AD&D

Supplemental Insurance

Job summary

LATICRETE International seeks a Lead Technical Services Representative to deliver advanced technical support across various channels, assisting architects, contractors, and distributors with material selection and installation methods.

You will train junior staff, balance workloads with Technical Service Managers, and drive improvements in customer service while interfacing with management to ensure smooth operations.

Qualifications

• Minimum of 6 yrs experience in construction industry.
• Minimum of 4 yrs in Technical Services or related field.
• Fluency in second language preferred.

Responsibilities

• Provide advanced technical services to customers via phone, chat, and email.
• Train Technical Service Representatives and support managers with workload balancing.
• Manage customer escalation and document trends in Salesforce.
• Coordinate site visits and provide installation recommendations.
• Collaborate with sales and field reps to address inquiries and improve processes.
• Support ISO quality system reviews and maintain data accuracy.

Skills

Construction experience

Technical services experience

Leadership

Communication skills

Team coordination

Education

Associates degree or equivalent

Tools

Salesforce

JD Edwards

Job description

LATICRETE International seeks a Lead Technical Services Representative to deliver advanced technical support across various channels, assisting architects, contractors, and distributors with material selection and installation methods.

You will train junior staff, balance workloads with Technical Service Managers, and drive improvements in customer service while interfacing with management to ensure smooth operations.