Senior Technical Service Lead – Construction Materials

Laticrete International; Fountain Valley (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

AD&D

Supplemental Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical support to architects, contractors, distributors, and homeowners. The role involves guiding proper material selection, installation methods, and supporting information while collaborating with management to improve processes.

Responsibilities include training, workload balancing, and coordinating with sales and field teams.

Qualifications

• Minimum 6 years in the construction industry.
• Minimum 4 years in Technical Services or comparable industry experience.
• Experience with Salesforce and JD Edwards preferred.
• Strong knowledge of architecture and construction methods.
• Expert knowledge of LATICRETE product lines, applications, construction practices and materials.

Responsibilities

• Provide technical services to customers through calls, chats, emails, and site visits to guide material selection and installation methods.
• Investigate and settle customer complaints in Salesforce within authorized limits and process related orders or checks.
• Handle cases above the Technical Services Representative I and II levels.
• Coordinate technical support and training with sales and field reps.
• Update complaints in Salesforce as new information becomes available and drive improvements.

Skills

Construction industry experience

Technical Services

Salesforce

JD Edwards

Construction methods

Product knowledge

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical support to architects, contractors, distributors, and homeowners. The role involves guiding proper material selection, installation methods, and supporting information while collaborating with management to improve processes.

Responsibilities include training, workload balancing, and coordinating with sales and field teams.