Technical Service Lead — Construction Materials

Laticrete International; San Francisco (CA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays and vacation

Flexible spending

Life Insurance, AD&D

Job summary

LATICRETE International is seeking an experienced technical services supervisor to lead daily operations, coordinate engineers and technicians, and advise on material selection and installation procedures for architectural projects. The role emphasizes leadership, client collaboration, and adherence to quality standards.

The position requires extensive construction/materials knowledge, strong communication, and the ability to manage multiple stakeholders.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum of 3 years in technical support of a building material or product.
• Supervisory and management skills.
• Excellent interpersonal, written and verbal communication skills.
• Knowledge of architecture and construction methods.
• Detailed knowledge of LATICRETE product line, applications, construction practice and materials.
• Fluency in 2nd language preferred.
• Physical strength to lift and carry up to 50 pounds frequently.
• Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook. Intermediate knowledge of ERP and CRM systems; Oracle EnterpriseOne and CRM OnDemand preferred.
• Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Management of technical service representatives (attendance, scheduling, staff meetings, performance evaluations).
• Analysis of technical activities, report trends and needs.
• Create new/revised technical data sheets (TDS’s) and technical advisories/documents.
• Provide technical Service to architects, contractors and distributors, to advise on proper materials selection and installation procedures for specific applications.
• Review and preparation of technical documents; architectural details and specifications to advise on proper materials selection for specific applications.
• Supervise the investigation and settlement of customer service and product complaints diplomatically and professionally within authorized limits.
• Coordinate incoming requests for technical service and training with sales and field technical representatives.
• Follow up requests from field representatives and distributors for telephone contact with contractors and architects.
• Coordinate and participate in job site assistance.
• Represent technical department in management meetings and ISO quality system /management reviews.
• Review/approval of technical literature and data sheets.
• Coordinate technical service NAP’s.
• Conduct technical service department audits at satellite facilities, as required.
• Writing of technical service articles and tips in monthly newsletter and industry articles as required.

Skills

Supervisory skills

Communication skills

Architecture knowledge

Office skills

ERP/CRM familiarity

Education

Associates Degree or equivalent

Tools

Oracle EnterpriseOne

CRM OnDemand

Outlook

Job description

LATICRETE International is seeking an experienced technical services supervisor to lead daily operations, coordinate engineers and technicians, and advise on material selection and installation procedures for architectural projects. The role emphasizes leadership, client collaboration, and adherence to quality standards.

The position requires extensive construction/materials knowledge, strong communication, and the ability to manage multiple stakeholders.