Senior Technical Program Manager, Fraud Delivery

Virtusa Corporation; Jacksonville (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Virtusa Corporation seeks a Fraud Delivery Lead to provide end-to-end technology oversight for Citi's fraud programs. You will collaborate with internal teams, vendors, and multiple tech squads to plan, execute, and successfully deliver fraud-related work, while tracking risks, trade-offs, and business impact.

Demonstrated experience in large-scale technology programs with Agile and Hybrid methods, plus strong communication and leadership skills to steer cross-functional teams through complex

Qualifications

• 8+ years’ experience project management within an application support environment.
• Track record for managing large scale technology programs using Agile and Hybrid methodology.
• Experience with Jira, Confluence, MS Project, and/or similar project management tools.
• In depth technical understanding of software components such as Microservices, API, Rest/SOAP, On Prem/Cloud, etc.
• Ability to define project scope, objectives, deliverables, and create detailed project plans, including timelines, budgets, and resource allocation.
• Demonstrated leadership, interpersonal skills and relationship building, with a service-oriented attitude.
• Excellent verbal and written communication skills to articulate goals, progress, challenges, and outcomes clearly.
• Capacity to influence decision-making and negotiate solutions balancing stakeholder needs with objectives.
• Ability to use AI for day-to-day program management work.

Responsibilities

• Collaborating with internal teams, service providers, and vendors including planning, execution, and successful delivery for Fraud Book Of work.
• Identify, assess, track, and mitigate issues and risks at multiple levels by establishing success metrics.
• Guide stakeholders and engineering teams in making informed trade-off decisions considering business objectives and maintainability.
• Partner with multiple technology teams to ensure integration of functions to meet goals; analyze and define necessary system enhancements; review existing logic and implement solutions.
• Provides expertise in area and an advanced level of understanding of the principles of application support.
• Aptitude for analyzing complex problems, developing practical solutions, and making timely decisions.

Skills

Leadership

Stakeholder management

Agile & Hybrid

Communication

Problem solving

Relationship building

AI for PM

Strategic thinking

Team leadership

Technical understanding

Tools

Jira

Confluence

MS Project

Job description

Virtusa Corporation seeks a Fraud Delivery Lead to provide end-to-end technology oversight for Citi's fraud programs. You will collaborate with internal teams, vendors, and multiple tech squads to plan, execute, and successfully deliver fraud-related work, while tracking risks, trade-offs, and business impact.

Demonstrated experience in large-scale technology programs with Agile and Hybrid methods, plus strong communication and leadership skills to steer cross-functional teams through complex