Fraud Tech Program Manager - AI-Driven Delivery

Citi; Jacksonville (FL); On-site; USD 96,000 - 145,000; Full time

Job summary

Citi is seeking a Technical Program Manager to coordinate and support technology delivery for Fraud Technology initiatives in Irving, TX. You will partner with engineering, product, platform, and risk teams to manage plans, dependencies, and governance across cross-functional groups.

Knock-on improvements include GenAI-enabled reporting, meeting summaries, and ADR documentation, while ensuring SDLC adherence and effective stakeholder communication with leadership.

Qualifications

• 5–8 years of experience in Technical Program Management.
• Experience in Agile, Scrum, Waterfall, or hybrid delivery.
• Technical familiarity with modern architecture patterns (microservices, APIs, cloud, event-driven, distributed systems).
• Experience coordinating cross-functional technology initiatives and dependencies across teams.
• Prior experience in financial services, payments, fraud prevention, risk technology, or a related domain is preferred.

Responsibilities

• Coordinate end-to-end program delivery and roadmaps across Citi’s Fraud Technology portfolio.
• Track milestones, dependencies, and delivery risks across multiple agile teams.
• Support release planning, operational readiness reviews, and deployment coordination.
• Facilitate architecture reviews and ensure system integration across teams.
• Champion GenAI tooling to improve reporting, planning, and documentation.

Skills

Delivery Management

Project Management

Agile Delivery

Stakeholder Management

Communication

Education

Bachelor’s degree in CS/SE/IS

Tools

Jira

Confluence

Jira Align

MS Project

ServiceNow

Job description

Citi is seeking a Technical Program Manager to coordinate and support technology delivery for Fraud Technology initiatives in Irving, TX. You will partner with engineering, product, platform, and risk teams to manage plans, dependencies, and governance across cross-functional groups.

Knock-on improvements include GenAI-enabled reporting, meeting summaries, and ADR documentation, while ensuring SDLC adherence and effective stakeholder communication with leadership.