Senior Software Delivery Lead for AI-Driven Fraud Programs

Virtusa; Jacksonville (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Citi is seeking a Fraud Delivery Lead to provide end-to-end technology oversight for fraud initiatives. You will collaborate with internal teams, vendors, and stakeholders to plan and execute complex programs, define success metrics, and manage trade-offs to sustain customer trust.

Ideal candidates have 8+ years in project management within financial services technology and strong communication skills to articulate goals and progress to diverse audiences.

Qualifications

• 8+ years of project management experience in an application support environment.
• Experience managing large technology programs using Agile and Hybrid methodologies.
• Familiarity with Jira, Confluence, MS Project.
• In-depth understanding of microservices, API, Rest/SOAP, On Prem/Cloud.
• Ability to define project scope, objectives, deliverables, and create detailed project plans with timelines, budgets, and resources.
• Strong leadership, interpersonal and communication skills.
• Experience gathering requirements for multiple large development projects.
• Ability to use AI for day-to-day program management tasks.

Responsibilities

• Collaborate with internal teams, service providers, and vendors including planning, execution, and successful delivery for Fraud Book Of Work.
• Identify, assess, track, and mitigate issues and risks at multiple levels by establishing success metrics.
• Guide stakeholders and engineering teams in making informed trade-off decisions balancing business objectives, technical strategy, customer experience, and maintainability.
• Partner with multiple technology teams to ensure integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic and recommend solutions.
• Provide expertise in area with advanced understanding of application support.
• Aptitude for analyzing complex problems, developing practical solutions, and making timely decisions.

Skills

Project management

Agile

Hybrid methods

Stakeholder leadership

Communication

AI for PM

Tools

Jira

Confluence

MS Project

Job description

Citi is seeking a Fraud Delivery Lead to provide end-to-end technology oversight for fraud initiatives. You will collaborate with internal teams, vendors, and stakeholders to plan and execute complex programs, define success metrics, and manage trade-offs to sustain customer trust.

Ideal candidates have 8+ years in project management within financial services technology and strong communication skills to articulate goals and progress to diverse audiences.