Director, Professional Services

Axon Enterprise; Scottsdale (AZ); Remote; USD 180,000 - 280,000; Full time

Job summary

Axon Enterprise seeks a Director, Professional Services, Enterprise to lead the Enterprise Technical Program Management team across the Americas, driving delivery excellence for large enterprise customers.

You will own scoping, planning, resource management and coaching, with 30-50% travel and remote work from the United States, reporting to the Senior Director of Professional Services.

Qualifications

• Must lead large-scale enterprise programs and teams.
• Experience in professional services delivery for enterprise customers.
• Proven ability to coach and grow programme managers.

Responsibilities

• Lead the Enterprise Technical Program Management team across the Americas with accountability for delivery quality.
• Develop future leaders and succession plans for senior program managers.
• Review statements of work and scopes with Sales to guide large projects.

Skills

Strategic leadership

Program management

Enterprise delivery

Coaching and mentoring

Stakeholder management

Travel readiness

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon's mission to Protect Life includes making workplaces safer for the people who serve their communities every day. As Director, Professional Services, you will lead the Enterprise Technical Program Management team: our onsite delivery leads for large enterprise customers across the United States and Canada, who configure the product, train frontline workers and guide teams through change so Axon technology is adopted safely. You will review statements of work and support the scoping and planning of large projects with Sales, build that skill across the team of technical program managers, find efficiencies in how we deliver, and grow program managers at every level as demand grows. You'll be accountable for delivering a large portfolio of enterprise projects, and for the team that makes sure customers have a great experience with our products.

What You’ll Do

Location: Remotely from United States, and on the road 30-50% of time

Reports to: Senior Director of Professional Services, Enterprise

Direct Reports: 9-12 Technical Program Managers

• Lead the Enterprise Technical Program Management team across the Americas, with consistent execution, coaching and accountability, and hire to grow it as customer demand grows. Sustain a culture of accountability, technical quality and customer empathy.
• Develop future leaders: help junior program managers grow into senior roles, create growth paths for senior program managers, and plan for succession.
• Review statements of work, support the scoping and planning of large projects with Sales, and build that skill across the team.
• Own operational planning, including resource allocation and program scaling initiatives.
• Establish performance measures and quality standards, keep improving how we deliver, including our delivery models, based on data and feedback, and share clear status and metrics with the Professional Services pillar leader.
• Step in with hands‑on operational support on projects when the team needs it. [Self‑