Senior Technical Implementation Lead – Payments & Integrations

Flywire; Chicago (IL); On-site; USD 92,000 - 100,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence.

You will guide clients through discovery, configuration, integration, testing and go-live stages for Flywire products, working across APIs, payment checkouts and recurring payments.

Qualifications

• Fluent in English and Spanish (French-speaking is a bonus)
• 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
• Knowledge of system integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills, both written and oral
• Experience of implementing and configuring software (payment software preferred)
• Familiarity with using APIs or JavaScript libraries

Responsibilities

• Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
• Serve as the SME leading multiple client implementation projects ensuring they have successful execution
• Run workshops and client syncs as they progress through the different implementation stages
• Provide post-implementation/Hyper-care support
• Ensure a smooth customer experience by matching the products and Integrations to client needs
• Develop & maintain product documentation with Product teams, providing internal knowledge transfer
• Drive continuous improvement in implementation methodology, tools, and processes across the team
• Contribute to the product vision by relaying client feedback and pain points to Product teams
• Troubleshoot and resolve Integration issues by providing technical support for clients
• Play a role in fostering an ever improving culture and customer experience continuously

Skills

English & Spanish

Client-facing skills

API/JavaScript knowledge

Systems integration

Experience: 4+ years in implementation

Tools

Zendesk

Postman

Visual Studio Code

JIRA

Sumologic

Google Suite

Cursor

Claude

Job description

Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence.

You will guide clients through discovery, configuration, integration, testing and go-live stages for Flywire products, working across APIs, payment checkouts and recurring payments.