Bilingual Technical Implementation Manager II

SmartRecruiters, Inc.; Chicago (IL); Hybrid; USD 92,000 - 100,000; Full time

Job summary

Flywire seeks a Technical Implementation Manager II to lead client integrations of Flywire products across discovery, configuration, integration, testing and go-live phases. You will work with Sales and Relationship teams to ensure onboarding excellence and deliver value through API integrations, payment checkouts, and recurring payments.

Need strong client-facing communication, ability to manage multiple projects, and experience in fintech or higher education ERP ecosystems.

Qualifications

• Bilingual English and Spanish required.
• 4+ years in technical support, consulting, implementation or similar roles.
• Knowledge of system integrations and project methodologies.
• Strong client-facing and written/oral communication skills.
• Experience implementing and configuring software, preferably payment software.
• Familiarity with higher education or ERP systems (e.g., Ellucian, PeopleSoft, Salesforce).
• Experience in fintech, technology or consulting sectors.

Responsibilities

• Guide clients through discovery, portal configuration, integration, testing and go-live stages for Flywire products.
• Consult on implementing Flywire platform products including APIs, payment checkouts and recurring payments.
• Lead multiple client implementation projects ensuring successful execution.
• Run workshops and client syncs through implementation stages.
• Develop and maintain product documentation with Product teams.
• Drive continuous improvement in implementation methodologies, tools, and processes.
• Relay client feedback to Product teams to inform product vision.
• Provide technical support to troubleshoot and resolve integration issues.
• Foster a culture of excellent customer experience.

Skills

English

Spanish

Technical Implementation

System integrations

Client communication

Fintech

Zendesk

Postman

Visual Studio Code

JIRA

Sumologic

Google Suite

Tools

Zendesk

Postman

Visual Studio Code

JIRA

Sumologic

Cursor

Claude

Google Suite

Job description

Flywire seeks a Technical Implementation Manager II to lead client integrations of Flywire products across discovery, configuration, integration, testing and go-live phases. You will work with Sales and Relationship teams to ensure onboarding excellence and deliver value through API integrations, payment checkouts, and recurring payments.

Need strong client-facing communication, ability to manage multiple projects, and experience in fintech or higher education ERP ecosystems.