Hybrid Global Payments Implementation Lead

Flywire; United States; Hybrid; USD 92,000 - 100,000; Full time

Job summary

Flywire, a global payments enablement company, is seeking a Technical Implementation Manager in the United States. You will guide clients through discovery, integration, testing and go-live, aligning Flywire products with client needs and ensuring onboarding excellence in a hybrid environment.

You will work with North America Sales teams, manage multiple client projects, provide post-implementation support, develop documentation with Product teams and contribute to continuous improvement.

Qualifications

• 4+ years of Technical Support, Consulting, Implementation, or equivalent.
• Experience with system integrations and project methodologies.
• Strong client-facing communication in English and Spanish; knowledge of APIs or JavaScript libraries.

Responsibilities

• Guide clients through Discovery, Portal configuration, Integration, Testing and Go-live stages for Flywire products.
• Consult on implementing APIs, Payment Checkouts and Recurring Payments solutions.
• Lead multiple client implementation projects to ensure successful execution.
• Run workshops and client syncs during implementation stages.
• Provide post-implementation/Hyper-care support.
• Match products and integrations to client needs for a smooth experience.
• Develop and maintain product documentation with Product teams.
• Drive continuous improvement in implementation methodology, tools, and processes.
• Relay client feedback to Product teams to influence the product vision.
• Troubleshoot and resolve integration issues with clients.

Skills

Fluent English

Fluent Spanish

Excellent communication

APIs familiarity

JavaScript knowledge

Tools

Zendesk

Postman

Visual Studio Code

JIRA

Sumologic

Cursor

Claude

Google Suite

Job description

Flywire, a global payments enablement company, is seeking a Technical Implementation Manager in the United States. You will guide clients through discovery, integration, testing and go-live, aligning Flywire products with client needs and ensuring onboarding excellence in a hybrid environment.

You will work with North America Sales teams, manage multiple client projects, provide post-implementation support, develop documentation with Product teams and contribute to continuous improvement.