Technical Implementation Manager II (Bilingual Spanish/English Required)

SmartRecruiters, Inc.; Austin (TX); Hybrid; USD 92,000 - 100,000; Full time

Job summary

Flywire is seeking a Technical Implementation Manager II to guide client integrations from discovery through go-live. You will work with North America Sales and Relationship Management to ensure onboarding excellence, combining project leadership with technical consultation.

Required: bilingual English/Spanish, 4+ years in technical services, and experience with fintech or ERP systems. This hybrid role offers growth, collaboration across teams, and global impact.

Qualifications

• 4+ years of Technical Support, Consulting, Implementation or equivalent.
• Fluent in English and Spanish; French is a bonus.
• Experience with system integrations and various project methodologies.
• Strong client-facing and written/oral communication skills.
• Experience implementing and configuring software, preferably payment software.

Responsibilities

• Guide clients through Discovery, Portal configuration, Integration, Testing and Go-live stages.
• Consult on APIs, Payment Checkouts and Recurring Payments solutions.
• Lead multiple client implementation projects to ensure successful execution.
• Run workshops and client syncs, matching products to client needs.
• Develop and maintain product documentation with Product teams.

Skills

Bilingual English/Spanish

Project management

Client-facing communication

Technical consulting

Fintech knowledge

Tools

Zendesk

Postman

Visual Studio Code

JIRA

Sumologic

Job description

Technical Implementation Manager II (Bilingual Spanish/English Required)

• Full-time

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.


The Opportunity

Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.

Key Responsibilities
As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products.

• Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
• Serve as the SME leading multiple client implementation projects ensuring they have successful execution
• Run workshops and client syncs as they progress through the different implementation stages
• Ensure a smooth customer experience by matching the products and Integrations to client needs
• Develop & maintain product documentation with Product teams, providing internal knowledge transfer
• Drive continuous improvement in implementation methodology, tools, and processes across the team
• Contribute to the product vision by relaying client feedback and pain points to Product teams
• Troubleshoot and resolve Integration issues by providing technical support for clients
• Play a role in fostering an ever improving culture and customer experience continuously

Here’s What We’re Looking For
Required:

• Fluent in English and Spanish (French-speaking is a bonus)
• 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
• Knowledgeof system integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills, both written and oral
• Experience of implementing and configuring software (payment software preferred)
• Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc.
• Experience with Fintech, Technology or Consulting companies
• Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education

Technologies We Use

• Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude and Google Suite

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $91,770 - $100,000, plus equity and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.

#LI-Hybrid

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply