Senior Analyst, Technical Customer Manager - Product & Services

Qualtrics; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Qualtrics in the United States is seeking an Analyst, Technical Customer Manager for Product & Services. You will lead the design, delivery and ongoing success of customers' experience programs, focusing on measurable business impact.

You will act as the technology trusted advisor for your portfolio, guiding medium and large-scale software implementations. You will partner with customers throughout their lifecycle—from onboarding to optimization and value realization—building lifelong Qualtrics

Responsibilities

• Lead the design, delivery and ongoing success of customers' experience programs, focusing on measurable business impact.
• Partner with customers throughout their lifecycle—from onboarding to ongoing optimization and value realization, acting as the technology trusted advisor.

Job description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities - ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Analyst, Technical Customer Manager - Product & Services

Why We Have This Role

The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customers' experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions.

How You'll Find Success

You will find success by blending exceptional customer and project management skills with a focus on