Healthcare Tech Customer Success Lead
Qualtrics
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Job summary
Qualtrics in Virginia is seeking a talented Analyst, Technical Customer Manager - Healthcare to lead the design, delivery and ongoing success of customer experience programs. You’ll partner with customers from onboarding to value realization, acting as the primary technical advisor and guiding medium to large-scale software implementations.
The ideal candidate blends technical aptitude with consulting and PM skills, can influence senior stakeholders, and is willing to travel up to 25%.
Qualifications
- 3+ years of experience with large, complex organizations delivering customer programs.
- Strong consulting and program management capabilities.
- Proven ability to lead workshops and communicate with senior stakeholders.
- Willingness to travel up to 25%.
Responsibilities
- Own the success of a portfolio of customer accounts as the primary tech advisor.
- Monitor portfolio health and identify growth opportunities.
- Define strategy to expand adoption and maturity across accounts.
- Lead cross-functional project management with internal teams.
- Plan and mitigate project risks with quality management.
Skills
Education
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Job description
Qualtrics in Virginia is seeking a talented Analyst, Technical Customer Manager - Healthcare to lead the design, delivery and ongoing success of customer experience programs. You’ll partner with customers from onboarding to value realization, acting as the primary technical advisor and guiding medium to large-scale software implementations.
The ideal candidate blends technical aptitude with consulting and PM skills, can influence senior stakeholders, and is willing to travel up to 25%.
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