Senior Technical Customer Success Architect

EY; Secaucus (NJ); On-site; USD 125,000 - 270,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking an Associate Director, Technical Customer Success Manager (TCSM) in the United States to lead strategic accounts with a focus on technical health, secure adoption and measurable business value. You will coordinate across Customer Success, product and engineering to deliver outcomes and risk mitigation.

You will partner with leadership to define health reviews, drive security posture improvements and deliver executive-level insights and reports across multi‑account portfolios.

Qualifications

• Bachelor's degree in computer science, information systems, cybersecurity, engineering, business technology or a related discipline, or equivalent relevant experience.
• Approximately 8 to 12 years of progressive experience in customer success management, technical account management, solutions architecture, enterprise architecture, cloud or security consulting, technology risk, implementation or technology operations.
• At least five years in a customer-facing or senior stakeholder-facing technical role supporting complex enterprise, strategic account or global environments.
• Experience in at least two of the following: cloud security, security operations, identity and access management, data protection, infrastructure or application security, resilience, enterprise integrations or technology risk.

Responsibilities

• Own account technical health and protection; define health indicators, lead reviews and provide executive reporting on business impact, owners and next actions.
• Drive secure adoption and measurable value by building outcome-based success plans and guiding onboarding, implementation, integration, configuration and time-to-value improvements.
• Serve as a trusted technical advisor; lead architecture reviews, governance discussions and protection planning, translating issues into business implications.
• Scale insight, governance and the CSE practice by creating reusable health scorecards, playbooks and executive reporting; mentor colleagues across teams.

Job description

EY is seeking an Associate Director, Technical Customer Success Manager (TCSM) in the United States to lead strategic accounts with a focus on technical health, secure adoption and measurable business value. You will coordinate across Customer Success, product and engineering to deliver outcomes and risk mitigation.

You will partner with leadership to define health reviews, drive security posture improvements and deliver executive-level insights and reports across multi‑account portfolios.