Senior Technical Success Architect

EY; Minneapolis (MN); On-site; USD 125,000 - 270,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Flexible vacation policy

Job summary

EY is seeking a highly experienced Associate Director, Technical Customer Success Manager to serve as the senior technical advisor for strategic accounts. You will own technical health, coordinate across functions, and drive secure adoption, measurable value, and executive reporting.

You’ll partner with product and engineering teams to translate technical performance into business outcomes and manage risk across complex, global environments.

Qualifications

• Bachelor's degree or equivalent in a related discipline.
• 5+ years in customer success management or technical advisory roles.
• Experience in enterprise or global environments.

Responsibilities

• Own account technical health, including adoption, service performance and security posture.
• Define health indicators, thresholds, and action plans; provide executive reporting.
• Lead incidents coordination, recovery planning, and post-incident follow-through.
• Partner with CSMs to build outcome-based success plans and ensure value realization.
• Guide onboarding, integration, configuration, and optimization for priority capabilities.

Skills

Cloud platforms

Enterprise architecture

Cybersecurity

Identity and access management

Data protection

Risk management

Executive reporting

Stakeholder management

Education

Bachelor's degree in CS, IS, cybersecurity, engineering, or related field

Job description

EY is seeking a highly experienced Associate Director, Technical Customer Success Manager to serve as the senior technical advisor for strategic accounts. You will own technical health, coordinate across functions, and drive secure adoption, measurable value, and executive reporting.

You’ll partner with product and engineering teams to translate technical performance into business outcomes and manage risk across complex, global environments.