Senior Technical Customer Success Manager(Cloud & Security)

EY; Chicago (IL); On-site; USD 125,000 - 248,000; Full time

Job summary

EY is seeking an Associate Director, Technical Customer Success Manager (TCSM) to lead strategic accounts as the senior technical advisor, combining customer success, architecture, cloud, cybersecurity and risk to drive measurable business value.

In collaboration with CSMs and cross-functional teams, you will own the technical health plan, coordinate actions across the customer lifecycle and guide secure adoption to time-to-value.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 8–12 years in customer success management or technical roles.
• At least 5 years in a senior tech-facing role supporting complex enterprise environments.
• Experience in cloud security, identity management, data protection or related areas.
• Ability to communicate technical risk to senior leaders across multiple teams.

Responsibilities

• Own account technical health and risk across adoption, security, performance, incidents and dependencies.
• Lead technical health reviews with executive reporting and action plans.
• Coordinate mitigation with governance and delivery teams.
• Guide onboarding, integration, configuration and time-to-value for priority capabilities.
• Identify adoption gaps and opportunities to protect or grow the account.
• Lead architecture reviews and governance discussions with senior stakeholders.

Skills

Cloud platforms

Enterprise architecture

Cybersecurity

Identity management

Data protection

Threat detection

Security operations

Executive reporting

Education

Bachelor's degree

Tools

Azure

AWS

SIEM

DLP

CI/CD

Job description

EY is seeking an Associate Director, Technical Customer Success Manager (TCSM) to lead strategic accounts as the senior technical advisor, combining customer success, architecture, cloud, cybersecurity and risk to drive measurable business value.

In collaboration with CSMs and cross-functional teams, you will own the technical health plan, coordinate actions across the customer lifecycle and guide secure adoption to time-to-value.