Senior Technical CSM: Cloud, Security & Architecture

Ernst & Young; New York (NY); On-site; USD 125,000 - 270,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY is seeking an Associate Director, Technical Customer Success Manager (TCSM) to serve as the senior technical advisor for strategic accounts, combining customer success, architecture, cloud, cybersecurity and risk expertise to translate technology performance into measurable business value.

The role requires strong leadership across adoption, security posture, and governance, with responsibility for protecting account health, coordinating incident response, and guiding executive-level

Qualifications

• Bachelor's degree in computer science, information systems, cybersecurity, engineering, business technology or related discipline, or equivalent relevant experience.
• Approximately 8 to 12 years of progressive experience in customer success management, technical account management, solutions architecture, enterprise architecture, cloud or security consulting, technology risk, implementation or technology operations.
• At least five years in a customer-facing or senior stakeholder-facing technical role supporting complex enterprise, strategic account or global environments.
• Experience in at least two of the following: cloud security, security operations, identity and access management, data protection, infrastructure or application security, resilience, enterprise integrations or technology risk.
• Experience developing technical success plans, health assessments, architecture recommendations, risk mitigation plans, adoption strategies or executive technology assessments.
• Ability to communicate technical risk to senior leaders and coordinate outcomes across Security, Risk, Product, Engineering, Support and business teams without direct authority.

Responsibilities

• Own account technical health and protection.
• Own a portfolio-level view of technical health across adoption, utilization, service performance, incidents, security posture, dependencies, technical debt and open risks.
• Define health indicators, thresholds and action plans; lead recurring technical health reviews and provide clear executive reporting on business impact, decisions, owners and next actions.
• Proactively identify technology, security, privacy, resilience, integration and operational risks that could affect client trust, service continuity or revenue; coordinate mitigation with the accountable governance and delivery teams.
• Lead technical coordination for significant incidents and escalations, including impact assessment, recovery planning, executive communication and post-incident follow-through.

Job description

EY is seeking an Associate Director, Technical Customer Success Manager (TCSM) to serve as the senior technical advisor for strategic accounts, combining customer success, architecture, cloud, cybersecurity and risk expertise to translate technology performance into measurable business value.

The role requires strong leadership across adoption, security posture, and governance, with responsibility for protecting account health, coordinating incident response, and guiding executive-level