Senior Technical Customer Manager, Healthcare

Qualtrics; Chicago (IL); On-site; USD 100,000 - 150,000; Full time

Job summary

Qualtrics is seeking a Senior Analyst, Technical Customer Manager - Healthcare to lead the design, delivery and ongoing success of customer experience programs. You will partner with healthcare clients throughout their lifecycle—from onboarding to optimization—driving measurable impact and value realization.

You will blend customer and project management with technical platform adoption, renewals and expansion, acting as the trusted technology advisor for a portfolio of accounts, and leading

Qualifications

• The ideal candidate combines technical expertise, consulting skills and a passion for helping customers transform their business through technology.
• 3+ years of experience: Successfully working with large, complex organisations to execute and advise on customer facing programs that deliver sustainable business outcomes
• Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale
• Consulting & Program Management: Proven ability to plan and

Responsibilities

• Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
• Portfolio Performance: Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
• Account Growth & Maturity: Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance
• Strategic Project Management: Partner with customers to provide expertise leading to the alignment of project goals and timely execution
• Risk & Quality Management: Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
• Cross-functional Collaboration: Collaborate with internal teams to support your customer’s experience and maintain account health

Job description

Qualtrics is seeking a Senior Analyst, Technical Customer Manager - Healthcare to lead the design, delivery and ongoing success of customer experience programs. You will partner with healthcare clients throughout their lifecycle—from onboarding to optimization—driving measurable impact and value realization.

You will blend customer and project management with technical platform adoption, renewals and expansion, acting as the trusted technology advisor for a portfolio of accounts, and leading