Senior Analyst, Technical Customer Manager - Healthcare

Qualtrics; Provo (UT); On-site; USD 90,000 - 135,000; Full time

Job summary

Qualtrics is seeking a Senior Analyst, Technical Customer Manager - Healthcare to drive the design, delivery and ongoing success of customer experience programs in healthcare. You will be the technology trusted advisor, guiding medium to large-scale implementations and optimizing usage to deliver measurable value.

You will partner with customers throughout their lifecycle, from onboarding through optimization and renewal, focusing on adoption and value realization while building lasting client

Qualifications

• Must have strong customer management and project delivery capabilities.
• Experience guiding large-scale software implementations.
• Ability to influence executives and align stakeholders around adoption and value realization.

Responsibilities

• Lead design, delivery and ongoing success of customers' experience programs.
• Partner with customers throughout lifecycle from onboarding to optimization and value realization.

Skills

Customer management

Project management

Executive communication

Technical platform adoption

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Senior Analyst, Technical Customer Manager - Healthcare

Why We Have This Role

The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer's experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions.

How You'll Find Success

You will find success by blending exceptional customer and project management skills with a focus on technical platform adoption, renewals, and expansion. You will lead project teams to deliver complex programs within our specific Industry Verticals and Region, ensuring your customers deepen and broaden their usage of the platform. By influencing customers to shape their feedback programs and being resourceful when facing challenges, you will drive leading indicators of success, value realization, and Net ARR growth.

How You’ll Grow

• Master advanced technical implementation: You will develop deep, hands‑on expertise in the Qualtrics platform, evolving into a trusted technology advisor who leads medium and large-scale enterprise software implementations.
• Elevate your executive influence and consulting skills: You will build strong relationships with senior customer program owners and decision‑makers,