Enterprise Healthcare Program Manager - Hybrid Focus

Qualtrics; Chicago (IL); Hybrid; USD 123,000 - 149,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness Covera

Professional Certification Support

Generous Paid Time Off

401(k) Retirement Plan

Job summary

Qualtrics Healthcare Program Manager in Chicago leads complex, cross-solution implementations for enterprise healthcare clients, driving program-level execution across multiple workstreams, managing risks, issues, and scope boundaries in high-velocity, often ambiguous environments.

Reporting to the Director, PMO, you will bring organizational discipline and influence internal cross-functional teams to ensure seamless, high-quality execution.

Qualifications

• 8+ years of program, project, or client delivery management experience (preferably within healthcare, health tech, or enterprise SaaS environments).
• Demonstrated track record managing complex, cross-functional programs with competing priorities and multiple workstreams.
• Strong domain knowledge in the healthcare industry (patient experience, clinical operations, digital health, or quality improvement).
• Bachelor’s degree required; Master’s (MBA, MHA, MPH) or PMP/PgMP certification is a strong plus.
• Proven experience utilizing project/program management software (e.g., Wrike) and driving governance structures.

Responsibilities

• Own Program Execution: Manage program-level execution for multi-solution implementations across various business units simultaneously.
• Establish Program Governance: Maintain integrated project plans, RAID logs, and governance structures using tools such as Wrike.
• Lead Issue Resolution & Escalations: Coordinate cross-functional responses to resolve complex client escalations and stabilize workstreams.
• Manage Scope & Transition: Enforce scope criteria to declare implementations "done" before transitioning clients smoothly to long-term relationship owners.
• Leverage Modern PM Tools & AI: Adapt program templates, synthesize progress data, and utilize AI/automation tools to streamline reporting and communication.

Skills

Cross-Functional Influence

Governance & Discipline

Risk & Escalation Management

Executive Communication

Scope Boundary Discipline

AI & Automation tools experience

Education

Bachelor’s degree

Master’s degree or PMP/PgMP

Tools

Wrike

AI/Automation tools

Job description

Qualtrics Healthcare Program Manager in Chicago leads complex, cross-solution implementations for enterprise healthcare clients, driving program-level execution across multiple workstreams, managing risks, issues, and scope boundaries in high-velocity, often ambiguous environments.

Reporting to the Director, PMO, you will bring organizational discipline and influence internal cross-functional teams to ensure seamless, high-quality execution.