Senior Technical Customer Manager - Healthcare

Qualtrics

Reston (VA)

On-site

USD 122,000 - 128,000

Full time

3 days ago

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Benefits offered by this job

Health & wellness

Mentorship & growth

Paid time off

401(k)

Job summary

Qualtrics in Reston, VA, seeks a Principal Technical Customer Manager - Healthcare to lead the design and delivery of customer experience programs. You’ll partner with customers through onboarding, optimization and value realization, acting as the trusted technology advisor for medium and large-scale implementations and driving value via adoption and net ARR growth.

In this role you’ll collaborate with project managers, engineering, and product teams, expand account maturity, and shape strategic

Qualifications

3+ years of experience working with large, complex organisations to execute and advise on customer-facing programs.
High interest in learning the Qualtrics platform and deploying technical expertise with customers at scale.
Proven ability to plan and execute multiple concurrent projects on time and budget, with collaboration across teams.

Responsibilities

Build and maintain strong customer stakeholder relationships to deeply understand context, ambition and goals for the portfolio.
Define and execute strategy for retaining, maturing and expanding customer accounts; including adoption and value realization.
Develop success plans aligned with customer goals and technology roadmaps; monitor health and adoption metrics.
Lead project implementations for new and existing customers with cross-functional teams to deliver on goals.