Healthcare Tech Customer Leader - Platform Adoption & Growth

Qualtrics; Provo (UT); Vor Ort; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health & Wellness benefits

Structured growth & mentorship

Paid time off & holidays

401(k) retirement plan

Zusammenfassung

Qualtrics is seeking an Analyst, Technical Customer Manager - Healthcare to lead design, delivery and ongoing success of customer experience programs. You will partner with customers throughout onboarding, optimization, and value realization, acting as the primary technology advisor for medium to large-scale implementations and driving platform adoption.

You will blend customer and project management with technical know-how, managing risks, expanding program reach, and influencing executives to

Qualifikationen

• 3+ years of experience delivering customer-facing programs that drive measurable outcomes.
• Technical aptitude with the ability to deploy technology effectively for customers at scale.
• Proven consulting and program management skills with multi-project leadership.
• Ability to engage senior customers and influence decisions.
• Understanding of industry shifts in experience management.

Aufgaben

• Own the success of a portfolio of customer accounts as the primary technology advisor.
• Monitor portfolio health, adoption, and value realization to drive growth and reduce risk.
• Define strategies to expand program adoption and drive Net ARR across accounts.
• Lead cross-functional project teams to align goals and ensure timely delivery.
• Plan and mitigate project risks with quality management for client success.
• Collaborate with internal teams to support customer experience and health.

Kenntnisse

Customer management

Technical aptitude

Project management

Consulting

Stakeholder management

Industry knowledge

Communication

Travel readiness

Ausbildung

Bachelor’s degree in science, technology, engineering, or business-related field

Tools

Qualtrics platform

CRM systems

Data analysis tools

Jobbeschreibung

Qualtrics is seeking an Analyst, Technical Customer Manager - Healthcare to lead design, delivery and ongoing success of customer experience programs. You will partner with customers throughout onboarding, optimization, and value realization, acting as the primary technology advisor for medium to large-scale implementations and driving platform adoption.

You will blend customer and project management with technical know-how, managing risks, expanding program reach, and influencing executives to