Senior Healthcare Tech Client Success Lead

Qualtrics; Provo (UT); Vor Ort; USD 90.000 - 135.000; Vollzeit

Zusammenfassung

Qualtrics is seeking a Senior Analyst, Technical Customer Manager - Healthcare to drive the design, delivery and ongoing success of customer experience programs in healthcare. You will be the technology trusted advisor, guiding medium to large-scale implementations and optimizing usage to deliver measurable value.

You will partner with customers throughout their lifecycle, from onboarding through optimization and renewal, focusing on adoption and value realization while building lasting client

Qualifikationen

• Must have strong customer management and project delivery capabilities.
• Experience guiding large-scale software implementations.
• Ability to influence executives and align stakeholders around adoption and value realization.

Aufgaben

• Lead design, delivery and ongoing success of customers' experience programs.
• Partner with customers throughout lifecycle from onboarding to optimization and value realization.

Kenntnisse

Customer management

Project management

Executive communication

Technical platform adoption

Jobbeschreibung

Qualtrics is seeking a Senior Analyst, Technical Customer Manager - Healthcare to drive the design, delivery and ongoing success of customer experience programs in healthcare. You will be the technology trusted advisor, guiding medium to large-scale implementations and optimizing usage to deliver measurable value.

You will partner with customers throughout their lifecycle, from onboarding through optimization and renewal, focusing on adoption and value realization while building lasting client