Senior Technical CSM — AI-Driven SaaS Success (Remote)

Amplitude; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Flexible PTO

Parental leave

Wellness stipend

401(k) with company match

Employee Stock Purchase Program

Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a 30–40 account book. You will coordinate with cross-functional teams, guide deployments from presales to renewal, and drive measurable business outcomes in a fast-growing SaaS environment.

You will operate within the PST/MST time zones, with remote flexibility while maintaining critical customer engagements.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
• 2+ years leading enterprise software deployments with change management and data governance focus
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts
• Experience co-owning renewals and contributing to expansion with sales
• Experience training non-technical teams to become data-sufficient
• Excellent communication to influence engineers to executives
• Strong, independent project management skills

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 30–40 accounts from presales through renewal
• Lead deployment planning, scoping, kickoff meetings, use-case alignment, and cross-team coordination
• Track risks and issues across deployments and drive timely resolutions
• Monitor portfolio health with AI-augmented signals to accelerate adoption and renewals
• Drive product adoption with live sessions and identify new use cases to expand value
• Develop success plans and track milestones from onboarding to renewal
• Prepare executive business reviews linking Amplitude usage to business impact
• Collaborate with Account Executives on renewals and expansion opportunities
• Advocate for the customer internally, feeding product feedback and priorities
• Develop repeatable playbooks and share best practices to scale outcomes

Skills

Customer Success

Enterprise deployments

Portfolio management

Renewals & expansion

Data governance knowledge

Communication skills

Project management

Job description

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a 30–40 account book. You will coordinate with cross-functional teams, guide deployments from presales to renewal, and drive measurable business outcomes in a fast-growing SaaS environment.

You will operate within the PST/MST time zones, with remote flexibility while maintaining critical customer engagements.