Senior Technical Success Manager, Emerging Enterprise - West

Amplitude; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a portfolio of 30-40 accounts—from presales through renewal—and to coordinate with cross-functional teams to align use cases and outcomes.

You will monitor portfolio health using AI-augmented signals, drive renewals, expand stakeholder engagement, and deliver executive reviews that connect customer goals with platform capabilities in a scalable, enterprise

Responsibilities

• Own customer deployment, adoption, and outcomes for a portfolio of 30-40 accounts, from presales through renewal
• Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g.: managing internal and partner teams), project reporting
• Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
• Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
• Build and deliver executive business reviews that connect

Job description

Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

***This hire must be based in the Pacific Standard Time (PST) or Mountain Standard Time (MST) Zone***

Amplitude is the leading AI-first digital analytics platform that helped over 4,000 customers build better products and digital experiences. Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers.

The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration. They are execution-first and outcome-driven from presales through implementation, adoption, renewal, and expansion.

As a Senior Technical Success Manager, Emerging Enterprise, you will:

• Own customer deployment, adoption, and outcomes for a portfolio of 30-40 accounts, from presales through renewal

• Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g.: managing internal and partner teams), project reporting

• Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes

• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement

• Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth

• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal

• Build and deliver executive business reviews that connect