Senior Technical Account Manager - Strategic Lead (Remote)

Affirm, Inc.; Detroit (MI); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health coverage

ESPP stock purchase plan

Generous time off

Monthly tech stipend

Job summary

Affirm, Inc. is seeking a Senior Technical Account Manager (Senior TAM) to own the operational health of our strategic alliance portfolio. You will monitor, troubleshoot, and deliver against SLAs, while driving cross-functional initiatives and custom integration solutions.

You will mentor teammates, lead technical projects, and partner with Product/Engineering to influence the roadmap. This role is remote-first across the U.S. and offers competitive pay and benefits.

Qualifications

• Six+ years in a technical, external-facing role such as TAM, solutions/partner engineering, or solutions architecture.
• Experience owning operational health of technical accounts and delivering against SLAs.
• Ability to run alerting, monitoring, troubleshooting across multiple accounts.
• Strong architectural fluency with API integrations and custom solutions.
• Excellent written and verbal communication; able to convey complex topics to non-technical and technical audiences.

Responsibilities

• Own operational health of technical accounts across strategic alliances to keep integrations healthy.
• Deliver against SLAs and surface risks early with urgency.
• Perform root-cause analysis across logs and data; resolve end-to-end and escalate when needed.
• Drive initiatives with internal and merchant stakeholders for launches and optimizations.
• Design custom integration solutions on top of standard integrations.
• Lead internal projects and define clear milestones on roadmaps.
• Create playbooks, runbooks, alerting, and UAT plans; reduce KTLO work.
• Collaborate with Product and Engineering to influence the roadmap.
• Mentor less-experienced TAMs and contribute to team interviewing.
• Grow into owning a dedicated book of strategic alliance accounts.

Skills

RESTful APIs

Webhooks

HTTP protocol

HTML/JavaScript/SQL

Python

Troubleshooting

Technical communication

Relationship management

Leadership & mentorship

Tools

Postman

Jira

Notion

Snowflake

Chronosphere

Job description

Affirm, Inc. is seeking a Senior Technical Account Manager (Senior TAM) to own the operational health of our strategic alliance portfolio. You will monitor, troubleshoot, and deliver against SLAs, while driving cross-functional initiatives and custom integration solutions.

You will mentor teammates, lead technical projects, and partner with Product/Engineering to influence the roadmap. This role is remote-first across the U.S. and offers competitive pay and benefits.