Senior Technical Account Lead — Remote

Affirm, Inc.; San Francisco (CA); Remote; USD 165,000 - 225,000; Full time

Benefits offered by this job

100% subsidized medical coverage

Monthly tech stipend

Flexible time off

ESPP stock purchase plan

Job summary

Affirm, Inc. is seeking a Senior Technical Account Manager (Senior TAM) to own the operational health of technical accounts across a strategic alliance portfolio.

You will monitor, troubleshoot, and ensure SLA delivery, while guiding cross-functional initiatives that align merchant objectives with technical strategy. As a Senior TAM, you will mentor teammates, design custom integration solutions on top of Affirm's standard offerings, and partner with Product and Engineering to influence the

Qualifications

• Six+ years in a technical, external-facing role such as Technical Account Management or Solutions Architecture, ideally within FinTech, payments, or SaaS.
• RESTful APIs, webhooks, and debugging integrations using tools like Postman.
• Ability to design custom integration solutions on top of standard offerings while balancing speed and reliability.
• Proven leadership and mentorship skills with cross-team collaboration.

Responsibilities

• Own the operational aspect of technical account management across affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, and fielding technical inquiries—so integrations stay healthy and issues are resolved quickly.
• Deliver against SLAs, proactively surfacing technical risks before they become customer-impacting and responding with urgency to merchant issues.
• Perform in-depth investigations and root-cause analysis across logs, queries, and integration data, owning resolution end to end and escalating to cross-functional partners or executives when needed.
• Drive technical initiatives and partner with internal and merchant stakeholders on launch initiatives—expansions, promotions, new product adoption, and integration optimizations—that grow the value of the accounts after launch.
• Design and deliver high-scope, often-custom integration solutions grounded in affirm's standard integrations—balancing speed, quality, maintainability, reliability, and scalability.
• Act as a technical lead for internal projects, defining and delivering well-scoped milestones and executing the project roadmap.
• Operationalize best practices by creating and updating playbooks, runbooks, alerting, and UAT certification plans across the strategic alliance portfolio.
• Partner with Product and Engineering leads to identify, plan, and prioritize projects based on team goals and resources, acting as the voice of the merchant to influence the roadmap.
• Mentor and level up less-experienced TAMs, share learnings from your integrations and investigations, and contribute to interviewing and team development.

Skills

Technical TAM

Cross-functional collaboration

API integration

Project management

Technical communication

Leadership

Tools

Jira

Notion

Postman

Snowflake

Chronosphere

Job description

Affirm, Inc. is seeking a Senior Technical Account Manager (Senior TAM) to own the operational health of technical accounts across a strategic alliance portfolio.

You will monitor, troubleshoot, and ensure SLA delivery, while guiding cross-functional initiatives that align merchant objectives with technical strategy. As a Senior TAM, you will mentor teammates, design custom integration solutions on top of Affirm's standard offerings, and partner with Product and Engineering to influence the