Senior Technical Account Manager - Remote Integrations Lead

Affirm, Inc.; Boise (ID); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly tech stipends

ESPP

Job summary

Affirm, Inc. is seeking a Senior Technical Account Manager (Senior TAM) to own the operational health of strategic alliance accounts and lead custom integration initiatives.

You will monitor, troubleshoot, and ensure SLA delivery, while driving cross-functional collaboration with Product, Engineering, Operations, and Support teams. In this role you will mentor less-experienced TAMs, design end-to-end integration solutions, and steer high-impact projects from kickoff to completion.

Qualifications

• At least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture.
• Experience running alerting, monitoring, troubleshooting across a set of accounts, balancing reactive work with proactive initiatives.
• Ability to independently scope and deliver complex, open-ended technical work and partner with stakeholders on launches.
• RESTful APIs, webhooks, and HTTP; hands-on experience with Postman to debug and validate integrations.
• Experience in API integrations and designing custom solutions on top of them.
• Ability to read production-level code (HTML, JavaScript, SQL, Python) and write queries to diagnose issues.
• Strong technical communication to both non-technical and technical audiences.
• Relationship management to engage technical decision-makers and drive cross-team collaboration.
• Leadership and mentorship, setting best practices and guiding initiatives.

Responsibilities

• Own the operational aspect of technical account management across affirm's strategic alliance portfolio, including alerting, monitoring, troubleshooting, and SLA delivery.
• Investigate issues end-to-end, perform root-cause analysis, and escalate when needed.
• Drive cross-team collaboration on launches, expansions, and product adoption to maximize account value.
• Design and deliver high-scope, custom integration solutions grounded in standard integrations.
• Lead internal projects, define milestones, and deliver on roadmap.
• Create playbooks and runbooks, reduce KTLO work, and improve operational efficiency.
• Partner with Product and Engineering to prioritize projects and advocate for merchant needs.
• Mentor TAMs and contribute to interviewing and team development.
• Over time, own a dedicated book of strategic alliance accounts.

Skills

Technical Account Management

APIs & webhooks

Postman

REST APIs

SQL

Leadership

Mentorship

Cross-functional collaboration

Troubleshooting

Technical communication

Project management

Tools

Snowflake

Chronosphere

Jira

Notion

Postman

Job description

Affirm, Inc. is seeking a Senior Technical Account Manager (Senior TAM) to own the operational health of strategic alliance accounts and lead custom integration initiatives.

You will monitor, troubleshoot, and ensure SLA delivery, while driving cross-functional collaboration with Product, Engineering, Operations, and Support teams. In this role you will mentor less-experienced TAMs, design end-to-end integration solutions, and steer high-impact projects from kickoff to completion.