Senior TAM: Strategic Technical Account Leader (Remote)

Affirm, Inc.; Boulder (CO); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health coverage

Tech setup stipends

Flexible time off

ESPP

Job summary

Affirm, Inc. is seeking a Senior Technical Account Manager (Senior TAM) to own the operational health of technical accounts within the strategic alliance portfolio.

You will alert, monitor, troubleshoot, and deliver against SLAs while driving custom integration initiatives and cross-functional collaboration. The role emphasizes hands-on problem solving, mentoring, and scaling to end-to-end account ownership.

Qualifications

• Six+ years in a technical, external-facing role such as TAM or Solutions/Partner Engineering.
• Proven ability to run alerting, monitoring, troubleshooting across multiple accounts.
• Ability to scope and deliver complex, open-ended technical work with autonomy.
• Deep understanding of RESTful APIs, webhooks, and HTTP; hands-on with Postman.
• Experience designing custom integrations to solve merchant challenges.
• Reading production code: HTML, JavaScript, SQL; Python preferred.
• Strong technical communication and relationship management.
• Leadership and mentorship experience; growth mindset.

Responsibilities

• Own the operational aspect of technical account management across affirm's strategic alliance portfolio.
• Deliver against SLAs, surface technical risks early and respond with urgency.
• Conduct in-depth investigations and root-cause analysis across logs and data.
• Drive initiatives with internal and merchant stakeholders to grow account value.
• Design and deliver high-scope integrations built on standard integrations.
• Lead internal projects, defining milestones and project roadmaps.
• Create playbooks, runbooks, and certification plans to reduce KTLO.
• Partner with Product and Engineering to align roadmap with merchant needs.
• Mentor TAMs and contribute to team development.
• Over 6–12 months grow to dedicated book of strategic accounts.

Tools

Postman

Snowflake

Chronosphere

Jira

Notion

Job description

Affirm, Inc. is seeking a Senior Technical Account Manager (Senior TAM) to own the operational health of technical accounts within the strategic alliance portfolio.

You will alert, monitor, troubleshoot, and deliver against SLAs while driving custom integration initiatives and cross-functional collaboration. The role emphasizes hands-on problem solving, mentoring, and scaling to end-to-end account ownership.