Senior Technical Account Manager (Strategic Alliances) (Fully Remote)

Affirm; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

Affirm is a fintech company that offers consumers transparent, predictable pay-over-time solutions and gives merchants flexible payment options. It is a remote-first company with a large global team, centered on care, transparency, and flexibility.

Affirm seeks seasoned technical account managers or solutions engineers to own health metrics, troubleshoot integrations, and collaborate with product, engineering, and merchant teams to scale merchant integrations.

Qualifications

• 6+ years in technical account management or solutions engineering.

Responsibilities

• Monitor, troubleshoot, and investigate merchant integrations.
• Partner with product, engineering, and merchant stakeholders.
• Own operational health and SLAs for strategic alliance accounts.
• Design custom integration solutions and mentor TAMs.

Skills

Technical account management

Solutions engineering

Job description

• Own operational health and SLAs for strategic alliance accounts.
• Design custom integration solutions and mentor TAMs.

What You'll Do:

• Monitor, troubleshoot, and investigate merchant integrations.
• Partner with product, engineering, and merchant stakeholders.

What We Look For:

• 6+ years in technical account management or solutions engineering.

Affirm

Affirm is a fintech company that offers consumers transparent, predictable pay-over-time solutions and gives merchants flexible payment options. It is a remote-first company with a large global team, centered on care, transparency, and flexibility.