Senior TAM — Strategic Alliances & Integrations Lead

Affirm, Inc.; Madison (WI); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health coverage at no cost

Tech stipend

Flexible time off

Employee stock purchase plan (ESPP)

Job summary

Affirm is seeking a Senior Technical Account Manager (L6) to own the operational health of strategic alliances, monitor integrations, troubleshoot issues, and drive SLAs across merchant portfolios. You’ll design custom integration solutions and mentor junior TAMs while expanding a dedicated book of accounts.

You’ll collaborate with Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams in a remote-first setup, delivering reliable, scalable merchant experiences

Qualifications

• Six+ years in a technical, external-facing role such as TAM or Solutions Architecture.
• Experience owning operational health of technical accounts and delivering against SLAs.
• Strong API, integration, and debugging skills with RESTful APIs and webhooks.
• Ability to read production-level code (HTML, JavaScript, SQL, Python).

Responsibilities

• Own the operational aspect of technical account management across affirm's strategic alliance portfolio, alerting, monitoring, troubleshooting, and fielding technical inquiries—so integrations stay healthy and issues are resolved quickly.
• Deliver against SLAs, proactively surface technical risks, and respond with urgency to merchant issues.
• Perform in-depth investigations and root-cause analysis across logs and data, owning resolution end-to-end.
• Drive technical initiatives and partner with stakeholders on launch initiatives—expansions, promotions, new product adoption, and integration optimizations.
• Design and deliver high-scope, custom integration solutions grounded in affirm's standard integrations.
• Act as a technical lead for internal projects and define milestones and roadmaps.
• Create and update playbooks, runbooks, alerting, and UAT certification plans across the portfolio.

Skills

Technical account management

Solutions architecture

API integration

Payments industry knowledge

RESTful APIs

Tools

Postman

Snowflake

Chronosphere

Jira

Notion

Job description

Affirm is seeking a Senior Technical Account Manager (L6) to own the operational health of strategic alliances, monitor integrations, troubleshoot issues, and drive SLAs across merchant portfolios. You’ll design custom integration solutions and mentor junior TAMs while expanding a dedicated book of accounts.

You’ll collaborate with Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams in a remote-first setup, delivering reliable, scalable merchant experiences