Senior Technical Account Manager (Strategic Alliances)

Ladders; United States; Remote; USD 146,000 - 225,000; Full time

Benefits offered by this job

100% subsidized health coverage for员工s

Monthly tech setup stipend

Flexible time off and holidays

ESPP stock purchase plan

Job summary

Ladders is seeking a Senior Technical Account Manager (Strategic Alliances) to own the health of key technical accounts and drive successful fintech integrations. This remote role collaborates with external stakeholders and internal teams to meet SLAs, resolve issues, and optimize launches in a fast-paced financial services environment.

You will bring deep technical understanding, strong project leadership, and exceptional client communication to manage complex integrations across payments and

Qualifications

• 6+ years in a technical, external-facing role such as Technical Account Management, Solutions Engineering, or Solutions Architecture, ideally in FinTech, payments, or SaaS.
• Proven operational ownership of technical accounts, including alerting, monitoring, and troubleshooting.
• Strong project management skills with the ability to independently scope and deliver complex technical work.
• Deep understanding of RESTful APIs, webhooks, and HTTP protocols, with hands-on debugging experience using tools like Postman.
• Ability to read and understand production-level code, including HTML, JavaScript, SQL, and ideally Python.
• Excellent verbal and written communication skills, with the ability to adapt to both technical and non-technical audiences.
• Demonstrated leadership and mentorship abilities, with a focus on fostering best practices within the team.

Responsibilities

• Own the operational health of technical accounts, ensuring integrations remain healthy and issues are resolved swiftly.
• Deliver against SLAs, proactively identifying technical risks and responding urgently to merchant issues.
• Conduct in-depth investigations and root-cause analyses, managing resolutions and escalating when necessary.
• Drive technical initiatives and collaborate with stakeholders on launches, expansions, and product optimizations.
• Design and implement custom integration solutions based on company standards, balancing speed and quality.
• Lead internal projects, defining milestones and executing project roadmaps effectively.
• Create and update operational best practices, reducing routine maintenance work.

Skills

External-facing tech role

Operational ownership

Project management

RESTful APIs

Webhooks

Postman

Code reading (HTML/JS/SQL)

Communication (verbal/written)

Leadership

Tools

Postman

HTML

JavaScript

SQL

Python

Job description

For our client, we are seeking a Senior Technical Account Manager (Strategic Alliances) to join the team of a leader in the Finance & Insurance space.

This role will own the operational health of strategic technical accounts, ensuring integrations remain stable and customer issues are resolved quickly. You will partner closely with external stakeholders and internal teams to deliver SLAs, investigate technical problems, and drive successful launches and optimizations. The ideal candidate brings a mix of technical depth, project leadership, and client-facing communication skills to support complex integrations in a fast-paced financial services environment.

Location: Remote

Compensation: $146,000 - $225,000 annually

Responsibilities

• Own the operational health of technical accounts, ensuring integrations remain healthy and issues are resolved swiftly.
• Deliver against SLAs, proactively identifying technical risks and responding urgently to merchant issues.
• Conduct in-depth investigations and root-cause analyses, managing resolutions and escalating when necessary.
• Drive technical initiatives and collaborate with stakeholders on launches, expansions, and product optimizations.
• Design and implement custom integration solutions based on company standards, balancing speed and quality.
• Lead internal projects, defining milestones and executing project roadmaps effectively.
• Create and update operational best practices, reducing routine maintenance work.

Qualifications

• 6+ years in a technical, external-facing role such as Technical Account Management, Solutions Engineering, or Solutions Architecture, ideally in FinTech, payments, or SaaS.
• Proven operational ownership of technical accounts, including alerting, monitoring, and troubleshooting.
• Strong project management skills with the ability to independently scope and deliver complex technical work.
• Deep understanding of RESTful APIs, webhooks, and HTTP protocols, with hands-on debugging experience using tools like Postman.
• Ability to read and understand production-level code, including HTML, JavaScript, SQL, and ideally Python.
• Excellent verbal and written communication skills, with the ability to adapt to both technical and non-technical audiences.
• Demonstrated leadership and mentorship abilities, with a focus on fostering best practices within the team.

Benefits

• 100% subsidized health coverage for employees and dependents.
• Monthly stipends for tech setup and health and wellness options.
• Flexible time off and a generous holiday calendar.
• Employee stock purchase plan (ESPP) allowing purchase of company stock at a discount.

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification - your background could be exactly what this team needs.