Senior Customer Success Manager, Strategic Accounts

Ladders; United States; Remote; USD 114.000 - 183.000; Vollzeit

Benefits dieser Stelle

Company-paid medical, dental, and/or//

Zusammenfassung

Ladders is seeking a Senior Customer Success Manager, Strategic Accounts for a leader in the information technology space. The role serves as a trusted partner to strategic accounts, driving adoption, satisfaction, and long-term value realization across a complex customer base.

The position is remote in the United States with travel up to 15%. Compensation ranges from $114,200 to $183,400 annually, reflecting emphasis on strong relationship management and product guidance.

Qualifikationen

• 5+ years of account or project management experience.
• Self-starter who thrives in fast-paced environments.
• Strong PM and account management skills with attention to detail.
• Ability to quickly learn new software.
• Proactive problem-solver who anticipates client needs.
• Strong communication and organizational skills.
• Willingness to travel up to 15% nationwide.

Aufgaben

• Develop relationships across strategic accounts.
• Coach and train customer teams on product best practices.
• Collaborate with customers and product managers on enhancements.
• Act as SME on custom product features.
• Improve product adoption and customer satisfaction.
• Analyze user engagement data for insights.
• Gather usage intelligence to assess value.
• Build and present business reviews with recommendations.
• Serve as escalation point for support.
• Update account records for reporting.
• Identify opportunities to improve customer experience.
• Onboard new customers as needed.

Kenntnisse

Account management

Project management

Communication

Problem solving

Travel readiness

Tools

Salesforce

Jobbeschreibung

For our client, we are seeking a Senior Customer Success Manager, Strategic Accounts to join the team of a leader in the Information Technology space.

This role will serve as a trusted partner to strategic accounts, helping drive adoption, satisfaction, and long-term value realization across a complex customer base. You will collaborate closely with customer stakeholders, internal product partners, and support teams to address needs, surface insights, and guide account success. The position blends relationship management, product expertise, and consultative execution in a fast-paced technology environment.

Location: Remote

Compensation: $114,200 – $183,400 annually

Responsibilities

• Develop strong relationships with contacts across strategic accounts
• Coach and train customer teams and franchise owners on product best practices
• Collaborate with customers and product managers on enhancement requests
• Act as a subject matter expert on custom product features
• Manage initiatives to improve product adoption and customer satisfaction
• Analyze user engagement data to derive actionable insights
• Gather intelligence on product usage to assess value for customers
• Build and present business reviews with recommendations
• Serve as an escalation point for customer support issues
• Update account records for accurate reporting
• Identify areas for improvement in customer experience
• Onboard new customers as needed

Qualifications

• 5+ years of experience in account or project management with a proven record of success
• Self-starter who thrives in fast-paced, entrepreneurial environments
• Exceptional account and project management skills with strong attention to detail
• Ability to quickly learn new software and maximize its potential
• Proactive problem-solver who anticipates client needs and addresses challenges
• Strong communication and organizational skills, with adaptability to change
• Willingness to travel up to 15% nationwide

Benefits

• Flexible time off and ample learning opportunities
• Comprehensive onboarding and leadership training programs
• Company-paid medical, dental, and vision insurance
• 401k match and telehealth options
• Support for parental leave, fertility services, and adoption reimbursement
• Financial planning tools and legal advisory services

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.