Account Manager, Client Development & Renewals (East Coast / Mid-Atlantic)

Ladders; United States; Remote; USD 123,000 - 135,000; Full time

Benefits offered by this job

RSUs

ESPP

Flexible time off

Paid holidays and sick time

Parental leave

Life and disability insurance

Health coverage

Job summary

Ladders is seeking an Account Manager, Client Development & Renewals (East Coast / Mid-Atlantic) to join its team. You will own a portfolio of accounts, drive renewal retention and expansion, and partner with customer success and sales to ensure full coverage.

This remote role requires 3–5 years in SaaS or cybersecurity renewals, strong Salesforce and CPQ experience, and a consultative, proactive approach to customer engagement.

Qualifications

• 3–5 years in renewals, account management, or a customer-facing sales role, preferably in SaaS or cybersecurity.
• Proven track record of exceeding quota and achieving net revenue retention above 100%.
• Experience with consultative upsell and cross-sell strategies, including identifying whitespace opportunities.
• Comfortable managing multi-stakeholder negotiations with senior buyers.
• Strong CRM skills, particularly with Salesforce and CPQ tools.
• Excellent communication and organizational skills, with a proactive approach to customer engagement.

Responsibilities

• Own a portfolio of accounts, focusing on renewal retention and expansion bookings.
• Manage the renewal process end-to-end, ensuring timely and accurate closures.
• Identify churn risks by monitoring account health and usage metrics.
• Maintain accurate renewal and expansion forecasts in CRM.
• Collaborate with customer success managers and account executives to ensure seamless account coverage and identify growth opportunities.
• Provide customer feedback to internal teams to help improve product offerings.

Skills

Salesforce

CPQ

Negotiation

Communication

Account management

Tools

Salesforce CPQ

Job description

For our client, we are seeking a Account Manager, Client Development & Renewals (East Coast / Mid-Atlantic) to join the team of a leader in the Information Technology space.

This role will focus on managing a portfolio of customer accounts across the East Coast and Mid-Atlantic, with responsibility for driving both renewal retention and expansion revenue. You will partner closely with customer success and sales teams to ensure seamless account coverage, identify growth opportunities, and help protect and grow recurring revenue. The ideal candidate will bring a consultative, proactive approach to customer engagement in a fast-paced SaaS or cybersecurity environment.

Location: Remote

Compensation: $123,250 – $135,000 annually

Responsibilities

• Own a portfolio of accounts, focusing on renewal retention and expansion bookings
• Manage the renewal process end-to-end, ensuring timely and accurate closures
• Identify churn risks by monitoring account health and usage metrics
• Maintain accurate renewal and expansion forecasts in CRM
• Collaborate with customer success managers and account executives to ensure seamless account coverage and identify growth opportunities
• Provide customer feedback to internal teams to help improve product offerings

Qualifications

• 3 to 5 years in renewals, account management, or a customer-facing sales role, preferably in SaaS or cybersecurity
• Proven track record of exceeding quota and achieving net revenue retention above 100%
• Experience with consultative upsell and cross-sell strategies, including identifying whitespace opportunities
• Comfortable managing multi-stakeholder negotiations with senior buyers
• Ability to identify churn risks early and take proactive measures
• Strong CRM skills, particularly with Salesforce and CPQ tools
• Excellent communication and organizational skills, with a proactive approach to customer engagement

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Flexible time off
• Paid company holidays and sick time
• Gender-neutral parental leave
• Grandparent leave
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance
• Home office allowance
• Mobile phone reimbursement
• Wellness coach
• Wellness/gym reimbursement
• Fertility coverage
• Adoption & surrogacy reimbursement

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.