Sr. Technical Account Manager

Ladders; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development and learning

Collaborative team environment

Measurable impact on customer success

Travel opportunities for visits and培训

Job summary

Ladders is seeking a Sr. Technical Account Manager to serve as a trusted technical partner for enterprise customers, guiding cybersecurity initiatives and driving adoption of security solutions.

You will own relationships, provide architectural guidance, and coordinate with Product Management to translate feedback into improvements. The role emphasizes customer outcomes, collaboration with internal teams, and remote work flexibility with opportunities for travel to customer sites and training

Qualifications

• 5-10 years of experience supporting SaaS enterprise software.
• Knowledge of cybersecurity products, firewalls, and Zero Trust architecture.
• Solid technical background in advanced security with relevant certifications.
• Superb communication and interpersonal skills for relationship building.
• Experience deploying enterprise security solutions.
• Strong business insight and problem-solving abilities.
• Ability to work independently and collaboratively.

Responsibilities

• Establish long-term relationships with assigned accounts to understand client goals.
• Provide project leadership and architectural guidance for cybersecurity initiatives.
• Lead and manage multiple client engagements simultaneously.
• Deliver constructive product feedback to Product Management based on customer needs.
• Advise customers on best practices and drive adoption of the company's solutions.
• Conduct health checks and provide best-practice recommendations.
• Act as a customer advocate to ensure timely resolution of escalations.
• Collect metrics and develop reports to illustrate project health.

Skills

SaaS enterprise software

Cybersecurity knowledge

Zero Trust architecture

Communication skills

Problem-solving

Education

Industry cybersecurity certifications

Tools

Enterprise security platforms

Job description

For our client, we are seeking a Sr. Technical Account Manager to join the team of a leader in the Enterprise Technology space.

This role will serve as a trusted technical partner to enterprise customers, helping them realize value from advanced security solutions and strengthen their adoption over time. You will own relationships across assigned accounts, provide architectural guidance, and help guide complex security initiatives with a strong focus on customer outcomes. The position also partners closely with Product Management and internal support teams to translate customer feedback into actionable improvements and to resolve escalations efficiently.

Location: Remote

Compensation: $120,000 – $145,000 annually

Responsibilities

• Establish long-term relationships with assigned accounts to understand client goals
• Provide project leadership and architectural guidance for cybersecurity initiatives
• Lead and manage multiple client engagements simultaneously
• Deliver constructive product feedback to Product Management based on customer needs
• Advise customers on best practices and drive adoption of the company's solutions
• Conduct health checks and provide best-practice recommendations
• Act as a customer advocate to ensure timely resolution of escalations
• Collect metrics and develop reports to illustrate project health

Qualifications

• 5-10 years of experience supporting SaaS enterprise software
• Knowledge of cybersecurity products, firewalls, and Zero Trust architecture
• Solid technical background in advanced security with relevant certifications
• Superb communication and interpersonal skills for relationship building
• Experience deploying enterprise security solutions
• Strong business insight and problem-solving abilities
• Ability to work independently and collaboratively

Benefits

• Remote work flexibility
• Opportunity for professional development and continuous learning
• Collaborative team environment
• Chance to make a measurable impact on customer success
• Travel opportunities for customer visits and training events

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.