Technical Account Manager, Commercial

Ladders; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

Life and disability insurance

401(k) with employer matching

Performance bonus

Employee development tools

Job summary

Ladders is seeking a Technical Account Manager, Commercial to join our team as a trusted technical partner for federal and enterprise customers. You will guide deployments, configurations, onboarding, and ongoing adoption across diverse environments, focusing on identity and access management, network configuration, and platform health.

This remote role offers a competitive compensation range and the opportunity to drive successful implementations and lasting value for large-scale customers.

Qualifications

• 5+ years in technical account management or a related post-sale role in B2B SaaS or cybersecurity
• Hands-on enterprise IT and security experience, including IAM
• Experience deploying or supporting cloud-based solutions on AWS, Azure, or government clouds
• Proven track record of managing escalations across large accounts
• Ability to explain technical topics clearly to diverse audiences
• Proficiency with Salesforce, Jira, and Confluence
• Authorized to work in the United States without visa sponsorship

Responsibilities

• Serve as the primary technical point of contact for federal and commercial customers
• Guide customers through deployment, configuration, and onboarding across environments
• Advise on identity and access integration and network configuration
• Own technical escalations and drive resolutions
• Lead technical check-ins and platform health reviews with the Customer Success Manager
• Monitor usage and environment health to identify optimizations
• Train customer administrators to foster self-sufficiency

Skills

Technical account management

Identity & access management

AWS/Azure/Gov Cloud

Escalation management

Clear communication

Salesforce Jira Confluence

US work authorization

Job description

For our client, we are seeking a Technical Account Manager, Commercial to join the team of a leader in the Information Technology space.

This role will serve as a trusted technical partner to commercial and federal customers, guiding them through deployment, configuration, onboarding, and ongoing adoption across varied enterprise environments. The position will bridge customer needs with internal support and success teams, ensuring technical escalations are resolved efficiently and customers receive a high-quality experience. The work will center on identity and access integration, network configuration, and proactive health monitoring to drive successful implementations and long-term platform value.

Location: Remote

Compensation: $130,000 – $160,000 annually

Responsibilities

• Serve as the primary technical point of contact for federal and commercial customers
• Guide customers through deployment, configuration, and onboarding across various environments
• Advise on identity and access integration and network configuration
• Own technical escalations and drive issues to resolution
• Lead technical check-ins and platform health reviews alongside the Customer Success Manager
• Monitor usage and environment health to recommend optimizations
• Train customer administrators to foster self-sufficiency

Qualifications

• 5+ years in technical account management or a similar post-sale technical role in B2B SaaS or cybersecurity
• Hands‑on experience with enterprise IT and security, including identity and access management
• Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments
• Proven track record of managing escalations across enterprise or government accounts
• Ability to clearly explain technical topics to diverse audiences
• Proficiency with Salesforce, Jira, and Confluence
• Authorized to work in the United States without visa sponsorship

Benefits

• Medical, dental, and vision insurance
• Parental leave
• Life and disability insurance
• 401(k) plan with employer‑matching contributions
• Performance bonus based on company-wide performance
• Investment in employee development and tools for collaboration

Our client is an equal opportunity employer.