Remote Senior TAM: SIEM & Security Analytics

Anomali; Redwood City (CA); Hybrid; USD 150,000 - 180,000; Full time

Job summary

Anomali is seeking a Senior Technical Account Manager (TAM) to join the US Customer Success team. You will own the customer adoption journey from onboarding through production use, pairing deep CTI and SecOps expertise with executive-level relationship skills.

You will lead QBRs/EBRs, monitor usage, and provide technical guidance to ensure customers achieve security operations goals. This remote US role includes some travel and a hybrid option in the Bay Area HQ.

Qualifications

• Bachelor's degree required or equivalent experience.
• Experience presenting to senior security leadership and linking adoption to business outcomes.
• Proven success in technical customer success or similar roles.
• 5+ years in technical customer success or related field, preferably in cybersecurity.
• Experience with cybersecurity architectures including SOAR, SIEM, EDR/XDR.

Responsibilities

• Serve as a Platform power user and driver of customer success for Anomali.
• Own the adoption lifecycle from onboarding through full production maturity.
• Plan and lead QBRs/ERs with analysts, directors, and CISO-level stakeholders.
• Identify renewal/expansion signals from usage data and relationships.
• Provide guidance to ensure successful usage and adoption of the platform.
• Coordinate with Onboarding, Support, Engineering, Sales, and Product to resolve issues.
• Translate technical value into business outcomes for stakeholders.

Skills

Executive relationships

Customer focus

Technical CS experience

Enterprise accounts

SIEM expertise

Networking fundamentals

Stakeholder management

Problem solving

Communication skills

Education

Bachelor's degree in CS/Engineering

3+ years of alternative experience

Tools

Gainsight

Salesforce

JIRA

Job description

Anomali is seeking a Senior Technical Account Manager (TAM) to join the US Customer Success team. You will own the customer adoption journey from onboarding through production use, pairing deep CTI and SecOps expertise with executive-level relationship skills.

You will lead QBRs/EBRs, monitor usage, and provide technical guidance to ensure customers achieve security operations goals. This remote US role includes some travel and a hybrid option in the Bay Area HQ.