Senior Technical Account Manager, Rights & Royalties (Remote)

Molten Cloud; Boston (MA); Remote; USD 110,000 - 150,000; Full time

Job summary

A tech company in media is seeking a Senior Technical Account Manager to be the trusted advisor for customers. This remote full-time role requires 3+ years of experience, strong customer success orientation, and excellent communication skills. The ideal candidate will work closely with sales and product teams to drive customer satisfaction and product adoption. Interested candidates should apply by 10/24.

Qualifications

• 3+ years in technical customer-facing roles within SaaS, cloud, or enterprise software.
• Background in media, entertainment, or digital content operations is a MUST.
• Track record of driving adoption, retention, and measurable business value.

Responsibilities

• Act as the primary technical liaison for assigned accounts.
• Drive customer success through proactive guidance and technical best practices.
• Influence product direction by highlighting customer feedback.

Skills

Customer Success Orientation

Communication Skills

Collaboration

Problem-Solving

Global Mindset

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

A tech company in media is seeking a Senior Technical Account Manager to be the trusted advisor for customers. This remote full-time role requires 3+ years of experience, strong customer success orientation, and excellent communication skills. The ideal candidate will work closely with sales and product teams to drive customer satisfaction and product adoption. Interested candidates should apply by 10/24.