Strategic Account Manager — Remote

Carbon Arc; New York (NY); Remote; USD 75,000 - 120,000; Full time

Benefits offered by this job

Fully paid healthcare benefits

401(k) plan with employer contributions

Generous parental leave policies

Challenging problems to tackle

Supportive work culture

Job summary

A dynamic tech company in New York is seeking an Account Manager to own client relationships post-sale and ensure successful platform adoption. The ideal candidate will enjoy building long-term client relationships, act as a trusted advisor, and work closely with internal teams to meet client needs. You will guide clients through onboarding, identify upsell opportunities, and advocate for clients internally. This role offers remote work options and a supportive team environment, focusing on integrity and transparency.

Qualifications

• Experience in account management or client success roles.
• Ability to engage with both technical and non-technical stakeholders.
• Strong organizational skills to manage multiple accounts.

Responsibilities

• Guide clients through onboarding and implementation.
• Monitor account health and conduct regular client check-ins.
• Build relationships to identify upsell opportunities.

Skills

Relationship building

Organizational skills

Client advocacy

Verbal communication

Problem-solving

Job description

A dynamic tech company in New York is seeking an Account Manager to own client relationships post-sale and ensure successful platform adoption. The ideal candidate will enjoy building long-term client relationships, act as a trusted advisor, and work closely with internal teams to meet client needs. You will guide clients through onboarding, identify upsell opportunities, and advocate for clients internally. This role offers remote work options and a supportive team environment, focusing on integrity and transparency.