Remote Technical Account Manager — Publisher Solutions

Automattic; San Francisco (CA); Remote; USD 73,000 - 130,000; Full time

Benefits offered by this job

Open vacation policy

Home office setup allowance

Company-sponsored life insurance

Paid sabbaticals every five years

Job summary

A leading technology company seeks a Technical Account Manager to oversee publisher migrations and provide ongoing support. Candidates should have strong client management skills, a solid understanding of WordPress, and the ability to thrive in a flexible, remote work environment. The role involves strategic thinking, problem-solving, and close collaboration with news publishers to ensure successful outcomes.

Qualifications

• Solid working knowledge of WordPress core functionality and plugins.
• Demonstrated ability to manage complex projects with multiple stakeholders.
• Comfort with technical troubleshooting and investigating root causes.

Responsibilities

• Manage publisher migrations from alignment through launch.
• Develop close relationships with news publishers and troubleshoot issues.
• Maintain knowledge of Newspack platform and provide guidance.

Skills

Client services

Account management

Technical troubleshooting

Project management

Communication skills

Tools

WordPress

Job description

A leading technology company seeks a Technical Account Manager to oversee publisher migrations and provide ongoing support. Candidates should have strong client management skills, a solid understanding of WordPress, and the ability to thrive in a flexible, remote work environment. The role involves strategic thinking, problem-solving, and close collaboration with news publishers to ensure successful outcomes.